Hi I just wanted to say a huge thank you for the fantastic care we received yesterday. The receptionist was incredibly helpful and kind over the phone. She was very understanding and even called back to fit us in for an emergency appt instead of waiting. Dr Bearman was so wonderful with my daughter. She made the whole experience fun and positive. My daughter said she really enjoyed the dentist and is fond of Anna. Setting this response up for her at 4 is invaluable as it means there is no concern at all about the dentist!! thank you for being so gentle and encouraging with her and for the stickers too.
Dear Southernhay Dental Team,
I thought I would drop you a quick email to thank you all for dealing with my treatment this morning. That I was able to call at 8:30 and have the treatment completed by 9:30 was indeed amazing. And to be treated at short notice by such a first-class practitioner as Ian Williams who explained fully the problem and how it was to be solved, then carried out the process pain-free to give a permanent result.
I’ll be giving serious thought on how best to plan my annual visit to Exeter with a check-up from Ian!
Until then, my thanks to all the team at Southernhay Dental.
Whatever you are paying Karen is not enough! Very nice to see a happy dentist, makes having a tooth filled much more enjoyable!
Worth driving from Cornwall!
I just wanted to let you know how much I appreciate all your help in making my first few trips to the dentist (for many years!) such a good experience. Alex and her assistant made my first and second visit to your practice a much more pleasurable time than I could ever have imagined and explained the procedures as they went through them. Then on Wednesday, Hayli and her lovely assistant chiselled away and cleaned my teeth. I can’t believe how different they look and I have to stop at every mirror and check I haven’t been dreaming! I don’t think at the time I really appreciated how much better my teeth looked and therefore please can you to let them all know that I am so grateful. I have dreaded the day coming when I would have to visit a dentist, but now believe it or not, I am almost looking forward to the next one.
Thank you all for helping me get over this fear.
One of the reasons we all come to see Ian is because we all trust him so much. We are confident that he will only do what he thinks is in our best interest and he will always offer options and choices, and makes sure that we fully understand them.
My friends and colleagues who know that I used to be a locum dental nurse often ask me who I would recommend and I always tell them that I have worked in many practices in and around Exeter and the only dentist I will see is Ian and I think that speaks for itself.
Wishy is one of the best receptionists I have ever met in my life.
We really appreciate all the excellent work that you and your colleagues in the Southernhay Dental Practice carry out, it is a pleasure to work with you.
I have been treating patients from the Southernhay Dental Practice now for over 25 years and I am delighted to be associated with it. This well respected practice has a very good pedigree and I am very happy to recommend the services of its Dentists and Hygienists.
On each visit to the practice, I am unfailingly impressed by Anna's outstanding professionalism - the welcoming reception, the concern and courtesy shown, the meticulous treatment, and the thoughtful sensitivity to concerns and questions I raise.
She sets out treatment options clearly and elaborates the pros and cons of each treatment route so that I feel very much included in a decision-making process. Each treatment inspires a high level of comfort and confidence. I feel in very, very good hands!
A sense that I am being treated by a professional who really cares comes with the first warm words of personal greeting and infuses the entire treatment experience.
Martin Day's excellent, professional ability and his friendly, relaxed and stress-free personality have banished the horrors of the dentist's chair for ever.
I recently joined the Southernhay Dental Practice following a relocation, and was considering having dental implants and crowns.
This was a significant decision for me and Ian Williams provided first class advice as I made the decision to go ahead. Ian's skills and expertise in fitting the crowns has been outstanding and he continued to support me by providing after-care and advice as I grew accustomed to them. Ian has been outstanding throughout and the whole experience has been exemplary. I would recommend Ian and the Southernhay Dental Practice without hesitation to anyone they are simply world-class.
As a nervous patient I greatly appreciate the gentleness and consideration of the dental surgeon Anna Bearman
I just wanted to say a few words about the excellent care I have been given by Martin Day and your team of hygienists and dental nurses over the years.
I teach people to speak English and of course pronunciation is a very important part of this. It partly involves imitating my mouth and lip positions. As you can imagine, students would be distracted by poor or missing teeth and not concentrate on the task in hand! Martin has very carefully restored the appearance of my teeth and it's really down to his expertise that I am continuing to have the confidence to work. He takes the utmost care, explains each process and is very gentle. I'm extremely grateful to him for all he has done for me.
I am eternally grateful for your receptionists, to be able to recognise that I needed to be seen. My dentist appointment was superb! I can’t praise Anna highly enough. I would recommend your practice and will be bringing my son to your
I am currently 12 years old and I have been going to see Mr Williams for as long as I can remember. When I was 8/9 (Ian I can't remember the exact age), I knocked half of my front tooth out on my scooter. I had to have a root canal filling, which most people my age would not have. At first I was really scared to get it done, but Mr Williams assured me that it would be alright and was very calm and gentle about it, and it did not hurt one bit. Mr Williams also had to drill a hole and bleach my front half tooth as it had turned brown and build it up with a filing, and it now looks like an ordinary tooth. Even having had all this done, I am still happy and not frightened to go to the dentist. Mr Williams is the best dentist ever and I would recommend anybody, however old they are to go and see him.
My dentist is gentle and caring. The treatment I have had has been perfect in every way.
Ian Williams is compassionate, sensitive and his gentle manner enables him to put patients immediately at ease. I was not particularly fond of dental procedures until Ian became my dentist; since that time I treat each visit as the opportunity to meet up with a friend and highly skilled practitioner in whom I have complete trust. His sound advice regarding ongoing dental care enables me to feel a part of the whole process, not just a body at the end of a drill.
I’ve never had so much care.
I have been visiting Ian Williams at The Southernhay Dental Practice for more than twenty years. His approach has always been incredibly friendly and professional, keeping me completely informed of all the treatments required to keep my teeth in tip top condition. His manner is first class, and the pricing model for hygienist visits and check-ups is most reasonable. I would have no hesitation in recommending Ian to friends and family, and have done so on several occasions.